At TorqueBall, we are proud to offer FREE Standard Shipping on ALL orders worldwide.
Every order is carefully inspected, packed, and assigned a dedicated tracking number so you can follow your package every step of the way. Once your order dispatches, you will receive a confirmation email containing your direct tracking link. (Please allow up to 48 hours for the carrier to update initial tracking scans.)
If you have any questions regarding your shipment, our team is always here to help at [email protected].
Frequently Asked Questions
Q: Can I track my order?
A: Yes! Every shipment includes end-to-end tracking. Once your package leaves our fulfillment center, we will email you a tracking number and a direct link to monitor your delivery status in real time.
Q: Will I have to pay import taxes and customs duties?
A: Depending on your country’s customs policies, orders arriving at international destinations may be subject to local import duties, VAT, or handling fees set by local authorities. These charges are the responsibility of the recipient. For specific details, please check with your local customs office.
Q: What happens if my item arrives damaged or is lost in transit?
A: Every TorqueBallâ„¢ undergoes rigorous quality control before leaving our facility. While postal delays and carrier mis-handling are outside our direct control, we are dedicated to helping you resolve any issues!
- Damaged or Lost Packages: If your shipment is damaged on arrival or appears lost, please take photos of any damaged packaging and contact the carrier directly to open a claim, or email us at [email protected] so we can assist you in reaching a solution.
- Address Accuracy: Please double-check your shipping address during checkout. We cannot be held responsible for stolen packages or delivery issues resulting from incorrect shipping information entered at purchase.