At TorqueBall, we stand behind the craftsmanship and performance of our products. Please read our policy details below regarding returns, order cancellations, and refunds.
60-Day Return Policy
Our return policy is valid for 60 days from the date you receive your order. If 60 days have passed since your package was delivered, we unfortunately cannot offer a refund or exchange.
Eligibility Requirements
- Defective or Damaged Items: Returns and refunds are primarily granted for items with verified functional defects or manufacturing damage.
- Condition: Returned items must be in their original, unused condition and in the original packaging.
- Proof of Purchase: A valid receipt or order number is required to process any return.
- Change of Mind: We do not offer refunds for simple change of mind. Exceptional circumstances may be reviewed on a case-by-case basis at our discretion.
Non-Returnable Items
The following items are excluded from returns:
- Gift cards
- Custom or personalized products
- Final sale or clearance items
To initiate a return request, please contact our support team at [email protected] with your order number and photos/videos demonstrating any defect.
Order Cancellations
We process orders rapidly to ensure fast delivery. Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
If you need to cancel, please email [email protected] immediately with the subject line “URGENT: Order Cancellation”. Once an order enters processing after the 60-minute window, it cannot be canceled.
Refund Process
- Inspection: Once your return is delivered to our facility and inspected, we will send you an email notification confirming receipt and advising whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method within 3 to 7 business days (depending on your card issuer).
Late or Missing Refunds
If you haven’t received your refund after approval confirmation:
- Double-check your bank account balance.
- Contact your credit card company—it may take a few business days for the refund to officially post.
- Contact your bank to check for pending processing times.
- If you have completed these steps and still have not received your refund, please email us at [email protected].
Exchanges
We only replace items if they arrive defective, damaged, or malfunctioning. If you need to exchange your unit for the exact same item, send an email to [email protected].
Return Shipping Guidelines
- Shipping Costs: Customers are responsible for paying all shipping costs for returning an item. Return shipping fees are non-refundable.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked return shipments.
- Final Processing: Refunds and exchanges will only be finalized once the returned item is received, inspected, and confirmed to meet all eligibility conditions.